Smart Hands, Done Properly

When you or your customer can't be on site, Racktora provides an experienced engineer who can. Whether it's a five-minute reboot or a planned rack build, the work is carried out to your instructions and reported back clearly.

We work with MSPs, IT resellers and colocation customers who need dependable cover in data centres around the West London and Thames Valley areas

Break/Fix Support

- On site diagnosis and resolution of issues

- End-to-end cable testing

- Power cycling equipment

- Checking port status, link lights and connections

- Connecting console cables for remote access

- Visual checks of a cabinet or device

Installs and swaps

- Rack and stack: servers, routers, switches, storage and PDUs

- Hardware swaps and break/fix: disks, memory, PSUs, optics, network cards

- Faulty parts packed and handed over as instructed

Cabling and patching

- Fibre and copper patching to your documentation

- Cabinet tidy-ups and re-patching

- Clear, consistent labelling at both ends of every cable

Audits and decommissions

- Cabinet and cable audits, asset tagging and photographic records (where allowed)

- Removing decommissioned kit and preparing it for collection or ITAD

- Receiving deliveries